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Complaints Handling – eLearning

£10.00 £5.00

An introduction to complaints handling in a health and social care setting and how to deal with and respond to complaints correctly.

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Description

By the end of this course you will be able to:

  • Understand the role of the CQC in overseeing standards in UK care services
  • Understand why complaints matter
  • State what type of complaints and conflict you may come across
  • Understand how to respond to complaints
  • Understand your role and limitations when dealing with complaints
  • Understand the importance of learning from complaints