Duty of Candour

To provide underpinning knowledge associated with ‘Professional Duty of Candour and encourage learners to be proactive in supporting a ‘reporting culture’ within their own work setting.

To provide a simulated experience in deciding what actions to take in a variety of situations and promote the safety and well-being of all patients in care settings.


By the end of the course, candidates will be able to:

  • Discuss legal and professional responsibilities associated with a Professional Duty of Candour
  • List the different levels of harm that can occur
  • Describe the different elements that need to be included within a conversation with a patient following an incident
  • Discuss the importance for ‘saying sorry’
  • Identify and discuss reasons why errors and/or near misses might not be reported by staff
  • Outline what is meant by a ‘reporting culture’ and explain their own role in supporting this
  • Recognise the importance of investigating why an error has happened
  • Indicate what actions would be required in a range of different incidents where harm has occurred



Practitioners will be assessed by –

  • Ability to answer questions during course
  • Discussion following feedback from activities
  • Ability to identify key points in a range of nursing care studies


Course content

  • What is ‘Duty of Candour’
  • Levels of harm
  • Duty of candour overview
  • Health & Social Care Act 2008
  • What duty of candour covers
  • Patient needs and considerations
  • Saying sorry
  • Talking to relatives
  • Documentation
  • Near misses
  • Why staff might not report
  • Reporting errors
  • Responding to errors
  • Supporting a reporting culture
  • Investigating incidents
  • Root Cause Analysis
  • Patient Case Studies (NMC examples)


Medex Group Limited
Botanical Gardens Business Centre,
3 Southbourne Road,
S10 2QN

t: 0114 266 5264
e: info@medexgroup.co.uk



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